Updated
Our seven-day return policy, return shipping arrangements and refund process.
Seven-day returns
You may request a change-of-mind return within seven calendar days after receiving your order, provided the goods remain in a condition suitable for resale.
Email service@changbaishanginseng.com with your order number and the items you wish to return. Your request date is the date you send the request. We will confirm the return arrangements and provide packing and shipping instructions.
Return shipping and the original delivery charge
For a change-of-mind return, you pay the return shipping cost. Any original delivery charge that was separately collected and already incurred is retained, subject to mandatory consumer law.
Returns are sent to China. Please consider the international return cost before ordering and use the return instructions supplied for your order.
Quality problems, damage or an incorrect item
If your goods have a quality problem, arrive damaged or differ from the item ordered, contact us with your order number and a description of the issue. Photographs, where available, help us review it.
You may choose a refund or a replacement. We cover the necessary return shipping and replacement shipping costs for these issues. The seven-day change-of-mind window does not limit your mandatory rights concerning faulty or misdescribed goods.
Return address
Returns Team, 吉林白山传奇生态农业科技有限公司. Baishan Chuanqi Factory, Maxian Pharmaceutical Industrial Zone, Ji’an, Tonghua, Jilin, China.
Chinese address for the parcel label — 吉林省通化市集安市麻线药业工业区白山传奇工厂，退货组。 Telephone +86 15500376880.
Please contact us before dispatch so that we can associate the parcel with your order and confirm the shipping instructions.
Refund processing
After we receive the returned goods and confirm that the return conditions are met, we initiate the refund within five business days. A shorter mandatory legal deadline takes precedence. Where South Korea’s statutory withdrawal rules apply, the refund is handled within three business days after receiving the returned goods.
Refunds are normally returned through the original payment method. Your bank or payment provider determines the additional time before the credit appears in your account.
Your consumer rights and support
These terms supplement the mandatory consumer rights that apply to your purchase. Applicable statutory return rights, remedies and deadlines continue to apply, including in the United States, Japan and South Korea.
For a return or refund enquiry, contact service@changbaishanginseng.com or +86 15500376880. We aim to make our first reply within two business days.