Privacy policy

Who handles your information

Changbaishan Ginseng is operated by 吉林白山传奇生态农业科技有限公司, at Baishan Chuanqi Factory, Maxian Pharmaceutical Industrial Zone, Ji’an, Tonghua, Jilin, China. Our team in mainland China handles store operations, customer service and privacy requests.

You can contact us about personal information at service@changbaishanginseng.com or +86 15500376880. This policy was updated on 12 November 2026.

Information we collect

Account and order information can include your name, email address, delivery and billing addresses, contact telephone number, ordered items, payment status, returns and communications. Checkout providers handle payment details under their own applicable notices.

Our contact form stores the email address, name if provided, and message you submit. Newsletter registration records your email address and marketing choice. Technical information can include IP address, browser information, page requests and cookie preferences for operation and security.

Our forms are designed for shopping and general enquiries. Please limit your message to the information needed for that purpose and keep sensitive health records private.

How we use it

We use the information needed to manage accounts, prepare and deliver orders, provide order and shipping updates, handle enquiries and returns, maintain security, and meet legal and recordkeeping obligations.

We keep a copy of customer email addresses and account identifiers in our own Cloudflare database to support customer records and service continuity. Marketing consent is recorded separately from account registration or purchase.

Service providers and international processing

Shopify provides our commerce and customer-account services. Cloudflare provides website hosting, security and database services. When orders are accepted, relevant order details are provided to the payment and delivery providers involved in fulfilling them.

Our mainland China team and service providers may process information in countries outside your country of residence. We use the notices, contractual measures and consent procedures required for the relevant transfer.

Customer lists are reserved for our own customer relationships and the service arrangements described here. We do not sell or rent those lists to other merchants for their independent marketing.

Shopify enhanced services

Where Shopify Network Intelligence is enabled for our store, Shopify processes information about interactions with our store together with interactions with other merchants and Shopify to provide enhanced services, including personalization and advertising-related features. Read the Shopify Consumer Privacy Policy.

Some uses can be treated as data sharing or targeted advertising under applicable US state privacy laws. Manage Shopify account and platform-level choices through Shopify’s privacy portal.

Cookies and optional analytics

Essential cookies and similar storage support the cart, login, security and saved preferences.

Essential settings apply by default in every region. You can actively enable optional analytics and advertising using the preference controls displayed on this page. Saved choices determine which optional features may operate.

Saved refusals take priority over default settings. Supported Global Privacy Control signals are respected for the relevant advertising and data-sharing choices.

Google Analytics is part of our planned analytics setup. When configured and activated under the applicable controls, it helps measure visits and shopping activity. The privacy controls identify the optional services available at that time.

Email subscriptions

Marketing emails require your subscription choice. You can unsubscribe through the link in an email or by contacting us. Order, account and service messages are handled separately from marketing subscriptions.

Telephone numbers supplied for delivery or service are used for those purposes. Our current marketing programme uses email.

Retention and your rights

We retain information for the period needed for the purpose for which it was collected, including order fulfilment, service, disputes and applicable accounting or legal obligations. We then arrange deletion or anonymisation, subject to any required retention.

Depending on your location, you may have rights to access, correct, delete or obtain a copy of your information, withdraw consent, object to certain processing, or opt out of data sharing or targeted advertising. Applicable identity checks and legal exceptions may apply.

Send requests to service@changbaishanginseng.com. We aim to acknowledge enquiries within two business days and handle the request within the applicable legal period.

Privacy choices

Use the preference controls on this page to review, save or withdraw optional tracking choices. When checkout is available, saved choices are passed to Shopify for that checkout.

You can also send a privacy choice or complaint to service@changbaishanginseng.com. Shopify-specific choices are available through Shopify’s privacy portal.

Material changes to our data practices will be reflected in this notice and communicated when applicable law requires it.

Privacy choices

Essential storage keeps your shopping bag and display settings working. These choices control optional analytics and advertising on this website.

Shopify account and platform-wide privacy choices are managed separately. Manage Shopify privacy