Updated
The conditions for using our website and placing a retail order.
The seller and these terms
This website is operated by 吉林白山传奇生态农业科技有限公司 under the Changbaishan Ginseng name. Our address is Baishan Chuanqi Factory, Maxian Pharmaceutical Industrial Zone, Ji’an, Tonghua, Jilin, China. Contact service@changbaishanginseng.com or +86 15500376880.
These terms apply to website use and retail purchases. The product information, confirmed order, shipping policy and return policy form part of the purchase arrangements. The website is currently preparing online checkout.
Products, prices and currency
Check the selected product, option, net quantity and total price before ordering. Ginseng roots naturally vary in appearance. The selected product description identifies what your order includes.
Our base prices are in US dollars. Other displayed currencies are approximate, rounded conversions for browsing. The payment currency and final amount are shown before payment. A payment provider or card issuer may apply its own conversion or fees.
Orders, availability and cancellation
You may shop as a guest or choose to use a customer account. Provide accurate contact and delivery information so that we can confirm and fulfil your order.
Ordinary orders can be cancelled for a full refund before they are handed to the carrier and before any separately agreed custom processing begins. Contact us promptly with the order number.
If an item becomes unavailable after payment, we will contact you so that you can choose to wait or receive a refund. Any revised dispatch time requires the relevant customer agreement.
Accounts, orders and shipping updates
Shopify provides customer login, order records and available shipping updates. Keep the email account used for login secure and contact us if an order appears incorrect.
Our website also keeps customer email and account records for service administration as described in the privacy policy. A marketing subscription is a separate choice.
Delivery, returns and wholesale enquiries
Delivery arrangements, shipping charges and import-charge treatment are confirmed before payment. See the shipping policy and return policy for the applicable retail terms.
Wholesale, bulk and custom orders start with an enquiry. Product specifications, quotation, delivery and after-sales arrangements are agreed separately for those orders.
Website content and service providers
Our knowledge articles introduce ginseng species, origin, cultivation and preparation. Product-specific information is provided on the selected product page and its packaging.
Shopify powers our commerce and customer-account functions and processes personal information as described in our privacy policy and the Shopify Consumer Privacy Policy. Where enhanced services are enabled, these can use information about interactions with our store, other merchants and Shopify.
Use the website and its forms lawfully and provide information you are entitled to share. Website text, photographs and other material remain subject to the rights of their respective owners.
Questions, disputes and applicable law
For an order or service problem, contact service@changbaishanginseng.com. We aim to make our first reply within two business days and work with you to resolve the issue.
The seller operates in mainland China. Chinese law applies to these terms to the extent permitted, together with any mandatory consumer protections and dispute-resolution rights applicable in your country. These terms preserve your rights to use available courts, regulators and payment dispute procedures.
Updates to these terms apply prospectively. The terms and mandatory rights applicable to an accepted order continue to govern that order.