Updated
Origin-direct dispatch from Jilin, estimated delivery times and shipping charges.
Dispatch from the origin
Our goods are dispatched directly from the ginseng-producing region in Jilin, China. Standard in-stock orders are planned for dispatch within three to five business days after payment confirmation.
Business days for preparation are Monday to Friday, excluding public holidays at the dispatch location. Any special preparation time is confirmed with you before we accept the order.
Online checkout is currently being prepared. Payment methods and available delivery routes will be confirmed before sales open.
Estimated transit time
For standard delivery to the United States, our planned transit range is 15 to 25 business days after dispatch. Preparation time is additional. The final estimate depends on the carrier and route selected for your order.
Japan and South Korea are intended delivery markets. Country-specific routes, product eligibility and delivery estimates are confirmed before we accept an order for those destinations.
Carrier schedules, customs processing, public holidays and remote-area delivery can affect transit time. If we become aware of a delay, we will share the information available and help investigate.
Shipping charges
Orders with a merchandise value of USD 100 or more qualify for standard free shipping to an available destination. Orders below USD 100 have a USD 10 standard shipping charge per order.
Equivalent amounts may be displayed in other currencies. The confirmed order and checkout show the shipping charge and payment currency before payment.
Import duties and taxes
We are preparing routes that include, or allow prepayment of, import duties and taxes. The tax and customs arrangement for the actual route is confirmed before an order is accepted.
Any import charges collected by us, and any charges the recipient would need to pay on arrival, are disclosed before payment. Please contact us if the destination’s import requirements need clarification.
Tracking, delays and lost parcels
After dispatch, the shipping confirmation provides the available tracking information. You can also review the order and shipping status through your customer account.
If we cannot dispatch within the confirmed period, we will contact you with revised information and offer a choice between agreeing to the delay and cancelling for a full refund for the unshipped goods.
If the carrier confirms that a parcel is lost, you may choose a full refund or a replacement. We handle the claim with the carrier.
Contact
For delivery questions, contact service@changbaishanginseng.com or +86 15500376880. We aim to make our first reply within two business days.
吉林白山传奇生态农业科技有限公司. Baishan Chuanqi Factory, Maxian Pharmaceutical Industrial Zone, Ji’an, Tonghua, Jilin, China.